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Product is rated as #26686 in category Alternatives

In this article, I am going to share with you the 10 best ((OTRS)) Community Edition alternatives in 2024 that you can use.


Before we get to our list, let us take a quick look at the ((OTRS)) Community Edition review. We will also review the features, price, benefits, pros, and cons of ((OTRS)) Community Edition. If you like our list of ((OTRS)) Community Edition and similar software alternatives in 2024, then please rate us below.

((OTRS)) Community Edition description and review

((OTRS)) Community Edition is the open source version of the fully managed OTRS service management suite, a leading cloud-based ticketing and process automation solution for service management teams that makes communication with customers is easier, cheaper and more transparent.

With no license costs and with an open and flexible architecture, ((OTRS)) Community Edition enables service organizations to create a powerful and customized service management solution that results in high-quality service with minimal operating cost. . Since Version 5, ((OTRS)) Community Edition has incorporated a responsive design to make it easy to use on any mobile device. Also included is a new chat feature, including webRTC-based video and audio chat, appointment calendar for better team collaboration and resource planning, plus fully encrypted messaging. …

Download ((OTRS)) Community Edition today, or contact us to discuss the fully managed options for the most up-to-date version of OTRS.

((OTRS)) Community Edition is the free, open source version of OTRS, a ticketing and process automation package used by service teams to improve communication and customer satisfaction.

Developed by OTRS AG

resulting in high-quality service at minimal operating cost. Since Version 5, ((OTRS)) Community Edition has incorporated a responsive design to make it easy to use on any mobile device. Also included is a new chat feature, including webRTC-based video and audio chat, appointment calendar for better team collaboration and resource planning, plus fully encrypted messaging.

Download ((OTRS)) Community Edition today, or contact us to discuss the fully managed options for the most up-to-date version of OTRS.

Official links of ((OTRS)) Community Edition sites

Official website Facebook Twitter GitHub

Take a look at the following alternative list to this software; feel free to ask any query regards this if you have any doubts related to these alternatives.

Best list of ((OTRS)) Community Edition Alternatives

osTicket

Lightweight, open source support solution with integrated customer portal and rich admin panel for easy ticket management.

osTicket icon

Freshdesk

Freshdesk is an award-winning online help desk software that enables you to support customers via email, phone, internet, or even via Twitter and your business …

Freshdesk icon

LiveAgent

LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter, and contact forms….

LiveAgent Icon

Zammad

Zammad is a web-based open source customer support / helpdesk system with many to manage customer communication through various channels like phone, Facebook …

Zammad Icon

UseResponse

UseResponse is customizable community feedback and support software that can be installed on your server as a PHP script or used in the cloud as SaaS. The main products include:…

UseResponse icon

Zendesk

It offers on-demand help desk software, covering customer support, trouble tickets, and the knowledge base. Do not install. Without worries. Zendesk is web-based help desk software …

Zendesk icon

GLPI

ITSM tool for managing changes, issues and budgeting for your company’s IT stack.

GLPI icon

InvGate Service Desk

InvGate Service Desk is an ITIL-ready web-based solution with an unprecedented user interface. Codeless Configuration for Incidents, Problems, Changes, Assets and Insights …

InvGate Service Desk Icon

Want to see more alternatives for ((OTRS)) Community Edition?

Request tracker

RT is an enterprise-grade ticketing system that enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community …

Request tracking icon

OpenSupports

OpenSupports is an open source ticketing system. It allows you to manage your customer inquiries by using tickets that you or your staff will respond to. You can use a …

OpenSupports Icon



((OTRS)) Community Edition: pros and cons

PROS:

  • The ((OTRS)) Community Edition software is safe to use.
  • The support of ((OTRS)) Community Edition is good.

CONS:

  • We don’t find any cons yet. Please add in review cons sections.



((OTRS)) Community Edition: Price

  • Pricing model: Free or Freemium
  • Free Trial: You can include it, please consult the official site, which we have mentioned above.
  • The price of the ((OTRS)) Community Edition software is free, or Freemium means that you can actually enjoy the ((OTRS)) Community Edition software.

The software of ((OTRS)) Community Edition gives you easy and efficient management, and ((OTRS)) Community Edition allows you to concentrate on the most important things. And it’s easy to use; you may love it.


Benefits

  • The ((OTRS)) Community Edition design is good.
  • ((OTRS)) Community Edition helps people to follow with interest quickly.
  • The performance of ((OTRS)) Community Edition is good.
  • The ((OTRS)) Community Edition is compatible with lots of devices.
  • The support of ((OTRS)) Community Edition is excellent and useful.
  • The price of ((OTRS)) Community Edition is free or perhaps freemium.


FAQ

Why You Need to Switch from ((OTRS)) Community Edition


To be honest sometimes we all need alternatives or replacement of product or software. So that we know that which one is better. In this article we already discuss about the alternatives of ((OTRS)) Community Edition so that its easy to compare by yourself.

What can I use instead of ((OTRS)) Community Edition?


So in this article, we discuss the alternatives ((OTRS)) Community Edition. Please read the best list of alternatives to ((OTRS)) Community Edition and its similar software which we already discussed above.

What Is the Pricing Plans for ((OTRS)) Community Edition?


The Price of ((OTRS)) Community Edition is Freemium or Free

List of software that Can Replace ((OTRS)) Community Edition?


As we already discussed above about the best ((OTRS)) Community Edition alternative list.

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