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Product is rated as #22802 in category Alternatives

In this article, I am going to share with you the 10 best Freshdesk alternatives in 2021 that you can use.

Before we get to our list, let us take a quick look at the Freshdesk review. We will also review the features, price, benefits, pros, and cons of Freshdesk. If you like our list of Freshdesk and similar software alternatives in 2021, then please rate us below.

Freshdesk description and review

Freshdesk is award-winning online help desk software that allows you to support customers via email, phone, Internet, or even through your company’s Twitter and Facebook page. With Freshdesk there is nothing to download or install, you don’t have to worry about server updates / patches, and their agents can help customers from anywhere. Popular include:

– Built-in knowledge base and self-service portal – Automations: ticket routing, scenario automations, smart suggestions – Community portal with voting and idea management – Multi-product / multi-brand / multi-website support – Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM, Salesforce, Zoho CRM, Google Contacts, Highrise, Jira- Service Level Agreements- Support in multiple languages ​​and multiple time zones- Satisfaction surveys- Leaderboards, missions- Interface optimized for mobile devices …

Customer service software and ticketing system

Developed by Freshworks Inc.

Multi-product / multi-brand / multi-website Support- Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM, Salesforce, Zoho CRM, Google Contacts, Highrise, Jira- Service level agreements- Multi-language and multi-zone support hourly- Satisfaction Surveys, leaderboards, missions, interface optimized for mobile devices

Official links of Freshdesk sites

Official website Facebook Twitter

Take a look at the following alternative list to this software; feel free to ask any query regards this if you have any doubts related to these alternatives.

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Best list of Freshdesk Alternatives


LiveAgent Helpdesk is a multi-channel customer support solution, which helps you serve customers through voice, email, live chat, Facebook, Twitter, and contact forms….

LiveAgent Icon


Lightweight, open source support solution with integrated customer portal and rich admin panel for easy ticket management.

osTicket icon


HubSpot is the world’s leading inbound marketing and sales platform with 15,000 customers in more than 90 countries. HubSpot is the world’s leading inbound marketing …

HubSpot icon


UseResponse is customizable community feedback and support software that can be installed on your server as a PHP script or used in the cloud as SaaS. The main products include:…

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It offers on-demand help desk software, covering customer support, trouble tickets, and the knowledge base. Do not install. Without worries. Zendesk is web-based help desk software …

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Zammad is a web-based open source customer support / helpdesk system with many to manage customer communication through various channels like phone, Facebook …

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UserVoice Communities are the easiest way to turn customer feedback into action: 1. Share ideas. 2. Vote for the best. 3. Respond, implement and repeat! …

UserVoice icon


Price: FREE, Language: PHP / MySQL, Type: Web-based ,: unlimited tickets, knowledge base, attachments and more. HESK is a PHP help desk software …

HESK icon

Want to see more alternatives for Freshdesk?

((OTRS)) Community Edition

((OTRS)) Community Edition is the free open source version of OTRS, a ticketing and process automation package used by service teams to improve communication and customer …

((OTRS)) Community Edition Icon


Customer messaging applications for sales, marketing and support, connected on one platform.

Intercom icon

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Freshdesk: pros and cons


  • The Freshdesk software is safe to use.
  • The support of Freshdesk is good.


  • We don’t find any cons yet. Please add in review cons sections.

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Freshdesk: Price

  • Pricing model: Free or Freemium
  • Free Trial: You can include it, please consult the official site, which we have mentioned above.
  • The price of the Freshdesk software is free, or Freemium means that you can actually enjoy the Freshdesk software.

The software of Freshdesk gives you easy and efficient management, and Freshdesk allows you to concentrate on the most important things. And it’s easy to use; you may love it.

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  • The Freshdesk design is good.
  • Freshdesk helps people to follow with interest quickly.
  • The performance of Freshdesk is good.
  • The Freshdesk is compatible with lots of devices.
  • The support of Freshdesk is excellent and useful.
  • The price of Freshdesk is free or perhaps freemium.

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Why You Need to Switch from Freshdesk

To be honest sometimes we all need alternatives or replacement of product or software. So that we know that which one is better. In this article we already discuss about the alternatives of Freshdesk so that its easy to compare by yourself.

What can I use instead of Freshdesk?

So in this article, we discuss the alternatives Freshdesk. Please read the best list of alternatives to Freshdesk and its similar software which we already discussed above.

What Is the Pricing Plans for Freshdesk?

The Price of Freshdesk is Freemium or Free

List of software that Can Replace Freshdesk?

As we already discussed above about the best Freshdesk alternative list.

13 reviews for Freshdesk

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