iTop
In this article, I am going to share with you the 10 best iTop alternatives in 2024 that you can use.
Before we get to our list, let us take a quick look at the iTop review. We will also review the features, price, benefits, pros, and cons of iTop. If you like our list of iTop and similar software alternatives in 2024, then please rate us below.
iTop description and review
iTop stands for IT Operational Portal. iTop is an open source web application for the daily operations of an IT environment. iTop was designed with ITIL best practices in mind, but it does not dictate any specific process, the application is flexible enough to accommodate your processes, whether you want fairly informal and pragmatic processes or strict ITIL aligned behavior.
At the heart of iTop is the CMDB (Configuration Management Database), this is originally the first part of iTop to be developed. Then came the tickets and all the derived processes.
The belief behind iTop is that a CMDB should be an operational tool. The only way for a CMDB to be accurate and up-to-date is for IT teams (support agents, IT engineers, etc.) to use it on a day-to-day basis. Also, the more the CMDB integrates with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.
Using iTop you can:
? Document your IT infrastructure and all relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations …)
? Manage incidents, user requests, planned outages …
? Document IT services and contracts with external vendors, including service level agreements.
? Export all information manually or scripted
? Mass import (manually and using scripts) or synchronize / federate any data from external systems
iTop can be used by different types of people:
? Help desk agents
? Support engineers (1st level, 2nd level …)
? Service managers
? IT managers
? End Users: A simplified “portal” interface is available to allow them to submit their requests directly.
iTop stands for IT Operational Portal.
The belief behind iTop is that a CMDB should be an operational tool. The only way for a CMDB to be accurate and up-to-date is for IT teams (support agents, IT engineers, etc.) to use it on a day-to-day basis. Also, the more the CMDB integrates with other IT tools (monitoring systems, reporting tools, automated inventory, etc.), the better.
Using iTop you can:
? Document your IT infrastructure and all relationships between the various pieces and stakeholders of the infrastructure (servers, applications, network devices, virtual machines, contacts, locations …)
? Manage incidents, user requests, planned outages …
? Document IT services and contracts with external vendors, including service level agreements.
? Export all information manually or scripted
? Mass import (manually and using scripts) or synchronize / federate any data from external systems
iTop can be used by different types of people:
? Help desk agents
? Support engineers (1st level, 2nd level …)
? Service managers
? IT managers
? End Users: A simplified “portal” interface is available to allow them to submit their requests directly.
Official links of iTop sites
Take a look at the following alternative list to this software; feel free to ask any query regards this if you have any doubts related to these alternatives.
Best list of iTop Alternatives
Zendesk
It offers on-demand help desk software, covering customer support, trouble tickets, and the knowledge base. Do not install. Without worries. Zendesk is web-based help desk software …
GLPI
ITSM tool for managing changes, issues and budgeting for your company’s IT stack.
RackTables
Racktables is an ingenious and robust solution for data center and server room asset management. Helps document hardware assets, network addresses, rack space, networks …
InvGate Service Desk
InvGate Service Desk is an ITIL-ready web-based solution with an unprecedented user interface. Codeless Configuration for Incidents, Problems, Changes, Assets and Insights …
OTRS
OTRS is a leading cloud-based help desk and process automation solution. Service teams use it to improve customer relationships, reduce costs, improve …
Trengo
One inbox for all customer contact channels, such as messaging, chat, text messages, email, and calls.
ServiceNow
ServiceNow is a leading provider of cloud-based services that automate business IT operations. Our service includes a set of applications based on our property …
Helpy.io
Private cloud customer support software for organizations that are serious about data control.
Want to see more alternatives for iTop?
AzureDesk
Helpdesk software that businesses can use to provide hassle-free customer support at $ 5 per agent per month.
Freshservice
Freshservice is an online ITIL service desk with a new twist. It adds a refreshing user experience plus powerful ticketing and asset management capabilities, and …
iTop: pros and cons
- The iTop software is safe to use.
- The support of iTop is good.
- We don’t find any cons yet. Please add in review cons sections.
iTop: Price
- Pricing model: Free or Freemium
- Free Trial: You can include it, please consult the official site, which we have mentioned above.
- The price of the iTop software is free, or Freemium means that you can actually enjoy the iTop software.
The software of iTop gives you easy and efficient management, and iTop allows you to concentrate on the most important things. And it’s easy to use; you may love it.
Benefits
- The iTop design is good.
- iTop helps people to follow with interest quickly.
- The performance of iTop is good.
- The iTop is compatible with lots of devices.
- The support of iTop is excellent and useful.
- The price of iTop is free or perhaps freemium.
FAQ
Why You Need to Switch from iTop
To be honest sometimes we all need alternatives or replacement of product or software. So that we know that which one is better. In this article we already discuss about the alternatives of iTop so that its easy to compare by yourself.
What can I use instead of iTop?
So in this article, we discuss the alternatives iTop. Please read the best list of alternatives to iTop and its similar software which we already discussed above.
What Is the Pricing Plans for iTop?
The Price of iTop is Freemium or Free
List of software that Can Replace iTop?
As we already discussed above about the best iTop alternative list.
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